X-Cel Warranty and Exchange Policy
Specialty and Custom Soft Lenses
Flexlens® & Weston™ (all designs)
Warranted - Unlimited exchanges within 120 days of original invoice minus $3 exchange fee
Non-warranted - Non-returnable
All lenses are guaranteed to ship from X-Cel within 5 business days of the day you place your order or the lenses are free. Lenses are non-warranted except for defects in workmanship.
X-Cel Gas Permeable Lenses, including Atlantis™ Scleral
Warranted - Unlimited Exchanges and Cancellation (within 120 days of original invoice) with a $6 exchange fee for corneal and $10 exchange fee for Atlantis. Lost or patient damaged lenses are not warranted.
Add-ons are FREE - With the exception of Tangible HydraPEG, PlasmaEyez, and any material surcharges. PlasmaEYEZ and material surcharges are non-refundable.
Atlantis Scleral Discounted Spare Pair - Non-warranted and non-returnable
All non X-Cel original products are covered by original manufacturers’ warranty and return policies.
Warranted TotalVue, Tangent Streak, Solitaire, and Unilens lenses must be returned to X-Cel for credit.
Essential Solution/Tangent Streak (all products): Two exchanges per eye and cancellation within 90 days with 80% credit.
Essentials & Essentials X-tra Multifocal: Two exchanges per eye and cancellation within 90 days.
Lifestyle: 50% credit on all exchanges and returns within 90 days.
Dyna Intralimbal: $69.50 credit on all exchanges and returns within 90 days.
Unilens GP: 80% credit on all exchanges and returns within 90 days.
Rose-K / Rose-K 2 / Rose-K 2 IC: Two exchanges per eye within 90 days, $50.00 credit per lens upon cancellation within 90 days.
Solitaire: 90% credit on Two exchanges per eye, or cancellation within 90 days.
CRT (Corneal Refractive Therapy) and SureFit Program: Please contact X-Cel or Paragon Vision Sciences for warranty.
To Submit for Credit:
Online - Click on the ECP Resources tab, Paperless CreditsVia Email - Submit invoice copy to firstname.lastname@example.org Via Fax - Send invoice copy to 800.822.9235
NOTE: Policies referenced are for United States customers only.